Area of Expertise
• IT Service Management & Support Operations
• Maintenance Operations
• Client Relationship & Service Management
With over 16 years of experience in the Information Technology field, Nur Sophia Binti Rifin has built a strong reputation as a dedicated leader, technical expert, and client-focused professional. Her career journey reflects consistent growth from a hands on Software Developer to her current role as Head of Support & Maintenance at Century Software (Malaysia) Sdn. Bhd.
Sophia began her career in system development, where she honed her technical foundation in programming, database management, and system design. Her early exposure to projects involving Executive Information Systems (EIS) and Central Purchasing Systems (CPS) shaped her analytical thinking and problem-solving mindset.
In 2010, she joined Century Software, where her career truly flourished. Over the years, Sophia’s role evolved from a Software Engineer (Support) to Assistant Manager (Customer Care), and ultimately, to Head of Support & Maintenance. Throughout her tenure, she has demonstrated remarkable leadership in managing customer relationships, ensuring Service Level Agreement compliance, and driving continuous improvement initiatives to enhance service quality.
Sophia is particularly recognized for her ability to bridge technical and business perspectives, understanding user challenges, leading troubleshooting efforts, and implementing practical solutions that improve operational efficiency. Her solution-oriented approach and strong interpersonal skills have earned her the trust of clients and peers alike.