Service Management
Maximize dispatching by scheduling the right people at the right time and obtain real-time data for work taking place in the field. GRP Service Management provides contract management, appointment schedules, and a full-featured mobile application for service-driven operations/ businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
How Service Management can work for you agency/ business
Quickly capture service needs to shorten the time between call receipt and job assignment. Track resource commitments, match tasks to the best available resources, and generate work orders. Streamline processes to reduce response times and costs, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage. Seamless integration to inventory, purchasing, and projects provide service organizations with everything they need to grow their agency/ business.
Key benefits of Service Management for your agency/ company
Scheduling, dispatching and call center
The visual Dispatch Calendar Board gets the right people to the right service or job every time.
Gain Control of Technicians in the Field
Track resource commitments and real-time GPS location. Obtain real-time access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.
Improve Communications
Using emails, SMS or push notification, notify resources and customers of appointment assignments or modifications
Accelerate Decision-Making
Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.
Important features of Service Management
- Calendar Boards
- Appointments
- Resource Scheduling
- Flexible Billing
- Route and Resource Tracking on Maps
- Route Optimization
- Mobile App
- Multi-Language and Localization
- Warranty Management
- GRP-Wide Integration
Calendar Boards
Create new appointments or assign resources to scheduled appointments. View your resource schedules by day, by week, or by month and filter calendars based on appointment requirements.