Field Service Edition
Maintain a real-time view of your customer’s or other agency activities across your complete operation/ business when field service operations are fully integrated with the back office.
How field service can work for you
Streamline dispatching, reduce response times, and minimize costs with the GRP Field Service Edition that works with CRM, sales, inventory, purchasing, accounting, manufacturing, project accounting, and financial reporting. With a 360-degree view of customer activities, improve the overall customer experience, and elevate customer satisfaction to earn higher recurring revenues and gain a competitive advantage. All the applications are web-based and accessible from any device, anytime, anywhere, which is ideal for your field workforce.
GRP’s unlimited user licensing and role-based security lets your entire staff and field representatives conduct day-to-day operations with full 24/7 access to the business tools and functions they need to remain productive under any conditions. Unlike other field services applications, the user interface provides a seamless transition between applications—GRP Field Service Edition is part of the overall GRP and not a bolt-on application.
Benefits of automating field services operations for your business
Scheduling, Dispatching and Call Center
Scheduling the right people at the right time with the right skills to perform work efficiently is handled quickly with GRP Field Services Management. Quickly capture service needs and access customer information, product history, and resources required to shorten time between call receipt and job assignment. Create daily or weekly schedules automatically or using drag-and drop tools on the graphical dispatch board utilizing colors to identify the status of each service order.
Grows with you
Powerful and complete functionality for make-to-stock, make-to-order, engineer-to-order, project centric, job shop, batch, and repetitive manufacturing adapts to your agency/ business as you grow and change. Exercise full control from engineering change request to engineering change order to engineering change notice with approvals throughout each step in the process.
Meet your schedules
Forecast demand while optimizing resources for effectiveness and cost control by planning with our manufacturing GRP software, including a full-suite of modules. Use MRP and APS to balance material requirements with production schedules.
Track your costs
Track material and labor costs as you manage your products. Compare standard and planned production costs to actual costs of production.
Field Service Edition Application
Services Management
Maximize dispatching by scheduling the right people at the right time and obtain real-time data for work taking place in the field.
Equipment Management
Maintain complete visibility of your customer’s equipment under warranty as well as equipment history.